Shopping Information
Q: How can I be sure that the tickets you are selling are authentic?
A: We exclusively sell official, genuine tickets that guarantee your access to the venue.
Q: Once I have purchased tickets, when and where will I get them?
A: Your tickets will be shipped to your address in the country where the event is taking place a few days ahead of the event date. You can expect them to arrive no later than 24 hours before the match, ensuring you have ample time to prepare for an exciting experience.
Q: I did not book a hotel yet, can I still buy the tickets?
A: You may submit your shipping address at any time up to 48 hours before the event date, whether it is your home or hotel address.
Q: Are there any additional fees I have to pay in addition to the ticket price presented at your website?
A: You will only be charged an additional booking fee for each ticket ordered.
Q: Is my purchase is safe and secured?
A: Please take a moment to view the seating map on the left-hand side. Click to enlarge it, and you will easily find the different seating categories and blocks available. We employ the SSL (Secure Sockets Layer) protocol to ensure a secure connection between your computer and our server. This means your information is protected at all times. You can identify a secure connection by the “s” in “https” at the beginning of the web address, which confirms our commitment to protecting your sensitive information.
Q: Are you working with travel agencies and tour operators around the globe?
A: Yes we are. EventsTicketHome.com has many partners, affiliates and associates around the globe.
Q: Do you guarantee that my tickets will be seated together?
A: We are committed to allocating tickets in pairs to enhance your experience. If you decide to purchase more than two tickets, we will work diligently to arrange all of your seats together for your convenience.
Q: Why are you selling your tickets in a much higher price than the actual face value?
A: Our company is committed to providing access to tickets in the secondary market. Our pricing reflects the complexities involved in acquiring these tickets, including the efforts required and the costs associated with delivering them to our clients. As a result, there is a difference between the actual price printed on the ticket and the price listed on our website. We believe it’s important for our customers to understand that this price difference arises from the services we provide, and it does not grant any privileges or rights in relation to the tickets. Thank you for your understanding as we work to facilitate your ticket purchase experience.
Q: In case the date and time of the match were changed and thus I cannot attend, would I get a refund?
A: Tickets for any rescheduled or postponed matches will remain valid and must be used for the new match date. Please note that refunds will not be issued, as these changes are beyond our control.
Q: In case I am coming on match day and I did not book any hotel, how will I get my tickets?
A: When booking your tickets, make sure to leave a comment requesting a pickup point near the venue. We will provide you with clear instructions, including the exact location and time for ticket pickup via email.
Q: In what Currency I will be charged?
A: All fees are quoted in GBP / Euro, ensuring clarity and consistency, regardless of the currency shown on our website.
Q: Is there a difference between the categories displayed at your website and the actual categories of the event?
A: Yes, there are distinct differences between the categories provided by the event organizers and those we display. Please refer to our seating charts to clearly understand the category you are booking. We guarantee that you will receive exactly what you ordered, as specified in our seating charts—no downgrades will happen.
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